Knowledge Base

Learn how ISVapp helps your Salesforce ISV or OEM business to better understand your customers and product usage

Question

How can I get started with ISVapp?

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Getting started with ISVapp is easy:

  1. Install the ISVapp managed package ~2min
  2. Walk through our plug and play setup wizard ~10min
  3. Lean back — ISVapp loads your data and does the heavy lifting ~1day
  4. See your data, updated daily on ready-to-go dashboards
Question

How can I enable the ISVapp account detail lightning component?

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The ISVapp managed package comes with a Lightning component, that can be placed on the account detail page layout. It's a plug and play component, that shows relevant account metrics like Daily Active Users, Health Scores, Organization Status etc. It can be added to the page layout via the drag-and-drop Salesforce page builder: See our in-depth guide for more details.

Question

How long does it take to set up ISVapp?

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The ISVapp setup usually takes only a few minutes. See this question for a step-by-step guide.

Question

Is custom code required to set up ISVapp?

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No. ISVapp is a plug and play solution that works without a single line of custom code. Our analytics engine does the heavy lifting, pulling relevant data from the right sources so that you can focus on your application and customers.

Question

Is there a limit on the amount of data stored and processed by ISVapp?

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No. On all of our editions, there is no limit on the amount of App Analytics data processed. In addition, this will not affect your organizations storage limits.

Question

How does ISVapp compare with other business intelligence applications?

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The ISVapp platform is dedicated for Salesforce ISV and OEM partners and delivers data ingestion, reporting, dashboards, churn prediction, renewal forecasting and much more out-of-the-box.

Question

What is the AppExchange App Analytics API?

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The AppExchange App Analytics API is an official API provided by Salesforce that allows ISV and OEM partners to retrieve usage information as raw CSV log files for their managed packages. See our documentation about App Analytics and the official ISVforce guide.

Question

What is the difference between Salesforce Usage Metrics and AppExchange App Analytics?

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Usage Metrics was the first official API introduced in 2014 for Salesforce ISV and OEM partners offering insights into their application usage. It exposes a daily snapshot of custom object statistics per subscriber organization (e.g. "How many records of type MyCustomObject did exist on a given day) along with daily view counts for Visualforce pages. See the official documentation in the ISVforce guide.

AppExchange App Analytics, introduced in 2019, is the newest official API to retrieve usage analytics for managed Salesforce packages. In comparison to Usage Metrics, it exposes a wider and more granular set of data. See our in-depth documentation about App Analytics.

Question

What is the activation process for the Salesforce App Analytics API?

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Simply log a case in your Partner Portal and Salesforce will activate the App Analytics API for your package or packages. See our activation guide for more details.

Question

What events from your managed package are supported by App Analytics?

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A variety of events are supported by the App Analytics API. See our documentation for regular updates.