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How-to: Activate the Salesforce App Analytics API

Last modified on 2023-10-18

In order to activate the App Analytics API, please follow these steps:

Locate your Package IDs

You will need the Metadata Package IDs of the packages that you want to enable - they will always be in the format 033xxxxxxxxxxxx.

Login to your License Management Organizatino (LMO). This is the organziation where your License Management App (LMA) is installed. Head to the custom LMA object "Packages" and locate your package in the list. On the Package Detail page you can find the id in the field "Package ID".

If you cannot find the Package object, ensure that you have the necessary permissions. If you cannot locate the Package ID field, ensure that it has been added to the Package page layout.

For 2nd generation packages, you can also get the necessary package IDs by running the following sfdx command in your terminal:

sfdx force:package:list --verbose 

Log a case in the Partner Community

  • Log in to the Salesforce Partner Community.

  • Click the question mark icon and then click Log a Case for Help.

  • Provide any required details, such as the package ID from the section above that you want to track analytics data for, and then click Create Case.

  • Salesforce reviews your case and notifies you when App Analytics is enabled (this typically takes 1-2 days).

Optional: if you use Second Generation Packaging (2GP) and have access to the sf command line utilities: Please refer to this self-service activation guide.

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