360° Overview — for your whole team
Discover how every function in your company can benefit from being more customer-centric
Customer Success
Predict churn and increase retention of at-risk customers. Health scores help to track customer engagement.
Back to topFocus and save time by managing customers
The Dashboard provides an overview of all your customers' activities and will make your daily work more effective and efficient.
Manage renewals efficiently
Knowing when your customers renew is key. All your customer data is in one place and helps you to focus on the right accounts at the right time.
Predict churn and act before it's too late
The Predictive Churn Analysis gives a clear overview about the renewal probability of your customers.
Individual and flexible reporting
The Account Browser provides filter and sorting features that let you create your own reports and views about your customer base.
Powerful insights into your customer base
Knowing your accounts is key to keeping them healthy. Our standard, zero-config reports allow you to shed light on health status by segments like account size or age.
Report on account health by account executive or customer success representative
Determine account health trends among your workforce and spot risks and potentials early on.
Sales
Trial engagement scores help you expand and close more deals by targeting healthy customers.
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Understand how your potential customers use their trial account — right in Sales Cloud on the Opportunity!
Upsell to the right customers
Engaged customers are likely to be open to buying more services. The ISVapp engagement module helps you to understand which customers are the right ones to be targeted.
Predict your renewal cash flow
Insights on how many accounts will renew and how many will churn allows for an accurate renewal forecast and provides the numbers for a precise cash flow calculation.
Gain insights about your product's usage
Understanding the data your customers generate helps you to improve your product.
Track your customer's custom object usage
The Object Analyzer allows you to drill down into the usage of your package's custom objects.
Analyze your product's version breakdown
Identify customers on legacy product versions and track the overall customer fragmentation.
Track your customer's journey
The Page Analyzer tracks every step of your customer's journey and provides insights into the usage of Lightning apps, components and pages as well as Visualforce pages.
Connect within minutes
Connecting your Salesforce business org is easy and requires only a few steps. You will be up and running within a few minutes. Watch our setup video.
Your unique business requires a flexible setup
Our feature management allows you to group custom objects, Visualforce pages as well as Lightning apps, pages and components into meaningful features and track their adoption.
Track and configure multiple packages
If you have more than one package, ISVapp is capable of tracking all of them. You can weigh these packages individually and configure the health score to your needs.
Adjust the health score to fit your business
The Health Score Configurator allows you to adjust ISVapp to track exactly what's relevant for your business: KPIs like daily and monthly active users or lightning and custom object events user allow you to precisely reflect the package's purpose in our health score.
Never run out of storage
ISVapp features unlimited data storage for all the data provided by the AppExchange AppAnalytics API.
Data security and privacy
Your data is your data! All protected within the Salesforce environment. At ISVapp, we don't collect personal data from your customers. All usage data we process is provided anonymously by Salesforce via the AppExchange AppAnalytics API.
Infrastructure
ISVapp is built on top of the Salesforce platform
ISVapp leverages the AppExchange AppAnalytics API, which is provided by Salesforce. Learn more about the API here. The ISVapp Analytics Engine runs 100% on Heroku. Our goal is to provide a seamless user experience within an environment every ISV & OEM partner knows.
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