ISVapp Features

360° Overview — for your whole team: Discover how every function in your company can benefit from being more customer-centric by leveraging ISV-specific intelligence

Customer Success

Predict churn and increase retention of at-risk customers. Health scores help to track customer engagement.

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Gain insights about your product's usage

Understanding the data your customers generate helps you to improve your product.

Gain insights about your product's usage
Connect ISVapp within minutes

Connecting your Salesforce business org is easy and requires only a few steps. You will be up and running within a few minutes.

Connect ISVapp within minutes
Flexible reporting via the account browser

The Account Browser provides filtering and sorting features that let you create your own reports and views about your customer base.

Flexible reporting via the account browser
Relevant account metrics out of the box

Usage details for specific customers are summarized in one place to give you a quick overview of how exactly a customer is using your product.

Relevant account metrics out of the box
Focus and save time by managing customers

The Dashboard provides an overview of all your customers' activities which will make your daily work more effective and efficient.

Focus and save time by managing customers
Powerful insights into your customer base

Knowing your accounts is key to keeping them healthy. Our standard, zero-config reports allow you to shed light on health status by segments like account size or age.

Powerful insights into your customer base
Health score breakdown by owner & account executive

Determine account health trends among your workforce and spot risks and potentials early on.

Health score breakdown by owner & account executive
Health score breakdown

Use the health score breakdown to identify precisely what features are being used by a customer and which are not.

Health score breakdown
Assess incident impact

Use the incident details to assess precisely which of your accounts are impacted by an incident

Assess incident impact
Salesforce instance status monitoring

Monitor the Salesforce instance health status and release details integrated in ISVapp in real time for the pods that your customers run on.

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Salesforce instance status monitoring
Predict churn and act before it's too late

The Predictive Churn Analysis gives a clear overview about the renewal probability of your customers.

Predict churn and act before it's too late
Adjust the Health Score to fit your business

The Health Score configuration provides an intuitive way to adjust Health Scores to your business

Read the blog post
Adjust the Health Score to fit your business

Product Management

Improve customer experience with deep insights and pre-built app usage reports — tailored for the Salesforce ISV platform

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Understand which users interact with your application

ISVapp allows you to segment your active users by user type and see exact usage data for internal and external users.

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Understand which users interact with your application
Your unique business requires a flexible setup

Our feature management allows you to group custom objects and Visualforce pages, as well as Lightning apps, pages and components into meaningful features and track their adoption.

Your unique business requires a flexible setup
Track your customers' custom object usage

The Object Analyzer allows you to drill down into the usage of your package's custom objects.

Track your customers' custom object usage
Bill by user or login numbers

Ensuring external user compliance is not always straight forward. Evaluate external user or login numbers to bill your customers correctly.

Read the blog post
Bill by user or login numbers
Analyze your product's version breakdown

Identify customers on legacy product versions and track the overall customer fragmentation.

Analyze your product's version breakdown
Segment customers by country

Get a quick, out-of-the-box breakdown of your customers based on country of origin.

Segment customers by country
Segment customers by language

Properly address the languages and locale settings that your customers have enabled in their subscriber organizations.

Segment customers by language
Track and configure multiple packages

If you have more than one package, ISVapp is capable of tracking all of them. You can weigh these packages individually and configure the health score to your needs.

Track and configure multiple packages

Operations

Trial engagement scores help you expand and close more deals by targeting healthy customers

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Close more deals

Understand how your potential customers use their trial account — right in Sales Cloud on the Account or Opportunity detail page!

Close more deals
Grow with your customers by upselling licenses

ISVapp shows you a detailed license profile and growth projection for each customer. Identify possible upselling opportunities early on and stay up to speed with fast-growing accounts.

Grow with your customers by upselling licenses
Maintain license integrity using the License Manager

The License Manager helps you to keep your license records tidy.

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Maintain license integrity using the License Manager
Upsell to the right customers

Engaged customers are likely to be open to buying more services. The ISVapp engagement module helps you to understand which customers are the right ones to be targeted.

Upsell to the right customers

Platform

Plug and play couldn't be made easier!

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ISVapp is built on top of the Salesforce platform

The ISVapp Analytics Engine runs 100% on Heroku. Our goal is to provide a seamless user experience within an environment every ISV & OEM partner knows.

Never run out of storage

ISVapp features unlimited data storage for all the data provided by the AppExchange AppAnalytics API.

Data security and privacy

Your data is your data! All protected within the Salesforce environment. At ISVapp, we don't collect personal data from your customers. All usage data we process is provided anonymously by Salesforce via the AppExchange AppAnalytics API.

Let the ISVapp Slackbot answer your questions

Context matters: the ISVapp Slackbot allows everyone on the team to access and share account metrics in Slack channels and conversations.

Try ISVapp now for free

No credit card required, no obligations