360° Overview — for your whole team

Discover how every function in your company can benefit from being more customer-centric

NEW Identify Upsell Potential with our new Financial Feature

Customer Success

Predict churn and increase retention of at-risk customers. Health scores help to track customer engagement.

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Focus and save time by managing customers

The Dashboard provides an overview of all your customers' activities and will make your daily work more effective and efficient.

Manage renewals efficiently

Knowing when your customers renew is key. All your customer data is in one place and helps you to focus on the right accounts at the right time.

Predict churn and act before it's too late

The Predictive Churn Analysis gives a clear overview about the renewal probability of your customers.

Individual and flexible reporting

The Account Browser provides filter and sorting features that let you create your own reports and views about your customer base.

Powerful insights into your customer base

Knowing your accounts is key to keeping them healthy. Our standard, zero-config reports allow you to shed light on health status by segments like account size or age.

Report on account health by account executive or customer success representative

Determine account health trends among your workforce and spot risks and potentials early on.

Sales

Trial engagement scores help you expand and close more deals by targeting healthy customers.

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Close more deals

Understand how your potential customers use their trial account — right in Sales Cloud on the Opportunity!

Upsell to the right customers

Engaged customers are likely to be open to buying more services. The ISVapp engagement module helps you to understand which customers are the right ones to be targeted.

Finance

Get a reliable renewal forecast for all your customers and increase your revenue by utilizing upselling opportunities

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Predict ISV/OEM renewal cash flow

Predict your renewal cash flow

Insights on how many accounts will renew and how many will churn allows for an accurate renewal forecast and provides the numbers for a precise cash flow calculation.

ISVapp provides upsell opportunities based on license usage

Identify upsell opportunities

Precisely target customers that have the highest potential of generating more revenue.

Leverage the full upselling potential of your customer base

Detailed opportunity break down

Clearly understand the upselling opportunities of each account and sell exactly what they need.

Upsell licenses to Salesforce subscribers that fully utilize all of their licenses

Grow with your customers by upselling licenses

ISVapp shows you a detailed license profile and growth projection for each customer. Identify possible upselling opportunities early on and stay up to speed with fast growing Accounts.

Increase your revenue by upselling Salesforce data and file storage

Increase your revenue by upselling Salesforce Add-ons

Leverage data or file shortages in your customers' Salesforce organizations to increase revenue.

Product Management

Improve customer experience with deep usage insights

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Gain insights about your product's usage

Understanding the data your customers generate helps you to improve your product.

Track your customer's custom object usage

The Object Analyzer allows you to drill down into the usage of your package's custom objects.

Analyze your product's version breakdown

Identify customers on legacy product versions and track the overall customer fragmentation.

Track your customer's journey

The Page Analyzer tracks every step of your customer's journey and provides insights into the usage of Lightning apps, components and pages as well as Visualforce pages.

Setup

Plug and play couldn't be made easier!

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Connect within minutes

Connecting your Salesforce business org is easy and requires only a few steps. You will be up and running within a few minutes. Watch our setup video.

Your unique business requires a flexible setup

Our feature management allows you to group custom objects, Visualforce pages as well as Lightning apps, pages and components into meaningful features and track their adoption.

Track and configure multiple packages

If you have more than one package, ISVapp is capable of tracking all of them. You can weigh these packages individually and configure the health score to your needs.

Adjust the health score to fit your business

The Health Score Configurator allows you to adjust ISVapp to track exactly what's relevant for your business: KPIs like daily and monthly active users or lightning and custom object events user allow you to precisely reflect the package's purpose in our health score.

Data Storage is free

It's 2020 and charging for data storage is a no-go!

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Never run out of storage

ISVapp features unlimited data storage for all the data provided by the AppExchange AppAnalytics API.

Data security and privacy

Your data is your data! All protected within the Salesforce environment. At ISVapp, we don't collect personal data from your customers. All usage data we process is provided anonymously by Salesforce via the AppExchange AppAnalytics API.

Infrastructure

ISVapp is built on top of the Salesforce platform

ISVapp leverages the AppExchange AppAnalytics API, which is provided by Salesforce. Learn more about the API here. The ISVapp Analytics Engine runs 100% on Heroku. Our goal is to provide a seamless user experience within an environment every ISV & OEM partner knows.

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ISVapp runs on the Salesforce platform

Try ISVapp now for free

No credit card required, no obligations