360° Overview — for your whole team
Discover how every function in your company can benefit from being more customer-centric by leveraging ISV-specific intelligence
Customer Success
Predict churn and increase retention of at-risk customers. Health scores help to track customer engagement.
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Relevant account metrics out of the box
Knowing when your customers renew is key. All your customer data is in one place, which helps you to focus on the right accounts at the right time.
Focus and save time by managing customers
The Dashboard provides an overview of all your customers' activities which will make your daily work more effective and efficient.
Predict churn and act before it's too late
The Predictive Churn Analysis gives a clear overview about the renewal probability of your customers.
Individual and flexible reporting
The Account Browser provides filtering and sorting features that let you create your own reports and views about your customer base.
Powerful insights into your customer base
Knowing your accounts is key to keeping them healthy. Our standard, zero-config reports allow you to shed light on health status by segments like account size or age.
Report on account health by account executive or customer success representative
Determine account health trends among your workforce and spot risks and potentials early on.
Salesforce instance status monitoring
Monitor the Salesforce instance health status and release details integrated in ISVapp in real time for the pods that your customers run on.
Health score breakdown
Use the health score breakdown to identify precisely what features are being used by a customer and which are not.
Sales
Trial engagement scores help you expand and close more deals by targeting healthy customers.
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Close more deals
Understand how your potential customers use their trial account — right in Sales Cloud on the Opportunity detail page!
Upsell to the right customers
Engaged customers are likely to be open to buying more services. The ISVapp engagement module helps you to understand which customers are the right ones to be targeted.
Finance & Business Intelligence
Get a reliable renewal forecast for all your customers and increase your revenue by using upselling opportunities
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Predict your renewal cash flow
Insights on how many accounts will renew and how many will churn allows for an accurate renewal forecast and provides the numbers for a precise cash flow calculation.
Identify upsell opportunities
Precisely target customers who have the highest potential of generating more revenue.
Detailed upselling breakdown
Clearly understand the upselling opportunities of each account and sell exactly what they need.
Grow with your customers by upselling licenses
ISVapp shows you a detailed license profile and growth projection for each customer. Identify possible upselling opportunities early on and stay up to speed with fast-growing accounts.
Increase your revenue by upselling Salesforce Add-ons
Leverage data storage shortages in your customers' Salesforce organizations to increase revenue.
Product Management
Improve customer experience with deep insights and pre-built app usage reports — tailored for the Salesforce ISV platform
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Gain insights about your product's usage
Understanding the data your customers generate helps you to improve your product.
Track your customer's custom object usage
The Object Analyzer allows you to drill down into the usage of your package's custom objects.
Analyze your product's version breakdown
Identify customers on legacy product versions and track the overall customer fragmentation.
Track your customer's journey
The Page Analyzer tracks every step of your customer's journey and provides insights into the usage of Lightning apps, components and pages, as well as Visualforce pages.
Segment customers by country
Get a quick, out-of-the-box breakdown of your customers based on country of origin.
Segment customers by language
Properly address the languages and locale settings that your customers have enabled in their subscriber organizations.
Smart Recommendations & Reporting
Stay on top of things with weekly reports that allow you to understand the current state of your customer base. ISVapp will digest and summarize the most important changes and prepare a set of recommendations for you to take action.
Automated Action Plans
Coordinate your team and any necessary tasks with the click of a button by using ISVapp action plans. Easily start a set of tasks to prevent churn, manage check-ups or upsell licenses to selected customers.
Capture and report on custom key events
We learned that every partner's product is unique. There are different types of events for each partner that are not covered by the Salesforce App Analytics API. Sometimes one of those events is the missing piece to get the bigger picture.
Through our own ingestion API and by leveraging the completely native Salesforce Feature Management (FMA), we offer two options to overcome the restrictions of the App Analytics API. We have successfully helped partners report on custom key information and will assist you to get the information that you need.
Native Salesforce Events
- Track simple information
- Completely Salesforce Native
- Minimal implementation effort
ISVapp Ingestion API
- Track complex information
- No restrictions or limitations
- Small implementation effort
Example Use Cases
- What is the record count for a specific record type?
- What is the time-span between a completed customer onboarding and the first invoice being created?
- How many calls does a customer perform per day?
- How many users of a specific profile log in each day?
Connect within minutes
Connecting your Salesforce business org is easy and requires only a few steps. You will be up and running within a few minutes.
Your unique business requires a flexible setup
Our feature management allows you to group custom objects and Visualforce pages, as well as Lightning apps, pages and components into meaningful features and track their adoption.
Track and configure multiple packages
If you have more than one package, ISVapp is capable of tracking all of them. You can weigh these packages individually and configure the health score to your needs.
Adjust the health score to fit your business
The Health Score Configurator allows you to adjust ISVapp to track exactly what's relevant for your business: KPIs like daily and monthly active users or Lightning and custom object events, allowing you to precisely reflect the package's purpose in our health score.
Never run out of storage
ISVapp features unlimited data storage for all the data provided by the AppExchange AppAnalytics API.
Data security and privacy
Your data is your data! All protected within the Salesforce environment. At ISVapp, we don't collect personal data from your customers. All usage data we process is provided anonymously by Salesforce via the AppExchange AppAnalytics API.
Infrastructure
ISVapp is built on top of the Salesforce platform
ISVapp leverages the AppExchange AppAnalytics API, which is provided by Salesforce. Learn more about the API here. The ISVapp Analytics Engine runs 100% on Heroku. Our goal is to provide a seamless user experience within an environment every ISV & OEM partner knows.
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