ISVapp Features
360° Overview — for your whole team: Discover how every function in your company can benefit from being more customer-centric by leveraging ISV-specific intelligence
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- Customer Success
- Product Management
- Operations
- Platform
Customer Success
Predict churn and increase retention of at-risk customers. Health scores help to track customer engagement.
Back to topGain insights about your product's usage
Understanding the data your customers generate helps you to improve your product.
Connect ISVapp within minutes
Connecting your Salesforce business org is easy and requires only a few steps. You will be up and running within a few minutes.
Flexible reporting via the account browser
The Account Browser provides filtering and sorting features that let you create your own reports and views about your customer base.
Relevant account metrics out of the box
Usage details for specific customers are summarized in one place to give you a quick overview of how exactly a customer is using your product.
Focus and save time by managing customers
The Dashboard provides an overview of all your customers' activities which will make your daily work more effective and efficient.
Powerful insights into your customer base
Knowing your accounts is key to keeping them healthy. Our standard, zero-config reports allow you to shed light on health status by segments like account size or age.
Health score breakdown by owner & account executive
Determine account health trends among your workforce and spot risks and potentials early on.
Health score breakdown
Use the health score breakdown to identify precisely what features are being used by a customer and which are not.
Assess incident impact
Use the incident details to assess precisely which of your accounts are impacted by an incident
Salesforce instance status monitoring
Monitor the Salesforce instance health status and release details integrated in ISVapp in real time for the pods that your customers run on.
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Predict churn and act before it's too late
The Predictive Churn Analysis gives a clear overview about the renewal probability of your customers.
Adjust the Health Score to fit your business
The Health Score configuration provides an intuitive way to adjust Health Scores to your business
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Product Management
Improve customer experience with deep insights and pre-built app usage reports — tailored for the Salesforce ISV platform
Back to topUnderstand which users interact with your application
ISVapp allows you to segment your active users by user type and see exact usage data for internal and external users.
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Your unique business requires a flexible setup
Our feature management allows you to group custom objects and Visualforce pages, as well as Lightning apps, pages and components into meaningful features and track their adoption.
Bill by user or login numbers
Ensuring external user compliance is not always straight forward. Evaluate external user or login numbers to bill your customers correctly.
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Analyze your product's version breakdown
Identify customers on legacy product versions and track the overall customer fragmentation.
Segment customers by country
Get a quick, out-of-the-box breakdown of your customers based on country of origin.
Segment customers by language
Properly address the languages and locale settings that your customers have enabled in their subscriber organizations.
Track and configure multiple packages
If you have more than one package, ISVapp is capable of tracking all of them. You can weigh these packages individually and configure the health score to your needs.
Operations
Trial engagement scores help you expand and close more deals by targeting healthy customers
Back to topClose more deals
Understand how your potential customers use their trial account — right in Sales Cloud on the Account or Opportunity detail page!
Grow with your customers by upselling licenses
ISVapp shows you a detailed license profile and growth projection for each customer. Identify possible upselling opportunities early on and stay up to speed with fast-growing accounts.
Maintain license integrity using the License Manager
The License Manager helps you to keep your license records tidy.
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Upsell to the right customers
Engaged customers are likely to be open to buying more services. The ISVapp engagement module helps you to understand which customers are the right ones to be targeted.
ISVapp is built on top of the Salesforce platform
The ISVapp Analytics Engine runs 100% on Heroku. Our goal is to provide a seamless user experience within an environment every ISV & OEM partner knows.
Never run out of storage
ISVapp features unlimited data storage for all the data provided by the AppExchange AppAnalytics API.
Data security and privacy
Your data is your data! All protected within the Salesforce environment. At ISVapp, we don't collect personal data from your customers. All usage data we process is provided anonymously by Salesforce via the AppExchange AppAnalytics API.
Let the ISVapp Slackbot answer your questions
Context matters: the ISVapp Slackbot allows everyone on the team to access and share account metrics in Slack channels and conversations.