ISVapp Blog — Articles for Salesforce ISV and OEM partners
News and updates about ISVapp, the Salesforce AppAnalytics API for ISV & OEM partners, Customer Success and Sales topics
Customer Success Story Usage Analytics Product Insights ISVapp
Usage analytics data is crucial for businesses as it provides valuable insights into customer behavior and preferences, enabling improvements in marketing, sales strategies, efficiency, and cost reduction, ultimately enhancing both the top and bottom line.
Feature Update Field Synchronization PBO Custom Metrics
In the July release, ISVapp fully automates the synchronization of any engagement-based feature metric with your Partner Business Organization (PBO).
User Retention Cohort Analysis ISVapp Feature Update Product Management
Retention analysis enables businesses to track customer behavior over time, measure user retention and engagement rates, identify opportunities for improving customer satisfaction and reducing churn. This month, we're rolling out feature-based retention analysis within ISVapp.
Custom Fields Customization Salesforce Integration
Many Salesforce ISV and OEM partners maintain and access critical account information via custom fields on the Account object. With this months release, it becomes very easy to automatically sync ISVapp feature metrics directly into custom Salesforce fields.
Engagement Monthly Active Users (MAU) Feature Update
In February we have added a set of useful improvements to the engagement module within ISVapp. The most important addition is the possibility to view the overall engagement across all packages.
Device Type Analytics Mobile vs. Desktop Tablet User Device Salesforce ISV/OEM applications
Todays business applications are often consumed via different end user devices such as mobile phones, tablets or desktop & laptop computers. Salesforce ISV and OEM applications and their managed packages are no exception. That's why ISVapp now supports device type differentiation natively.
ISVapp Feature Update Customization Options User Groups Dashboards ISV/OEM Operations
ISVapp contains a broad range of reports for different areas of the business like Customer Success, Product Management, Sales and Management. In order to tailor the ISVapp experience to those different functions, we have added additional customization options in the latest ISVapp release.
ISVapp Feature Update License Management LMA ISV/OEM Operations
As a Salesforce ISV or OEM partner, you are used to manage your licenses through the Salesforce License Management Application (LMA). The new License Manager in ISVapp is a natural extension on top of the LMA. It proactively notifies you of any inconsistencies within your license records and allows you to quickly clean things up right in ISVapp.
ISVapp Feature Update Apex executions Feature Management Managed Package
Apex is the programming language that Salesforce developers love (and sometimes hate). It's specific to the Salesforce platform and at the heart of almost every package. From this month, the ISVapp feature management fully supports Apex Executions.
ISVapp Feature Update Server Incident Monitoring ISV/OEM Operations
Knowing when server incidents affect the functionality or performance of your Salesforce OEM or ISV product is essential for a healthy relationship to your customers. The new Server Monitoring feature within ISVapp allows you to quickly identify the impact of an incident and provides you with a feed of updates directly from the Salesforce Trust Portal.
ISVapp Feature Update Health Score Customer Success Early Warning
The ISVapp Health Score is an important metric that helps to identify accounts that need immediate attention. This month, we have launched a more flexible way of configuring the Health Score. In addition, customers can now create multiple Health Scores per account.
ISVapp Feature Update Salesforce App Analytics Multi-Factor Authentication MFA Compliance Security
With the upcoming enforcement of Multi-Factor Authentication (MFA) in all Salesforce organizations, OEM partners have a special interest in ensuring that their customer organizations are compliant. The new MFA Reporting capabilities in ISVapp will help you to achieve this.
ISVapp Feature Update Salesforce App Analytics User Management SSO
Administrators already know and love the plug-and-play Salesforce-SSO capabilities of ISVapp. In addition to that, we have now added advanced controls that allow our customers to grant ISVapp-access to users that have no Salesforce user within the company organization.
ISVapp Feature Update Salesforce App Analytics Custom Objects Snapshots
Many Salesforce ISV and OEM applications are built around a number of business-critical custom objects. ISVapp allows partners to understand how users interact with those objects via Feature Management and the Object Analyzer. As of this month's release, ISVapp provides additional insights on custom objects via "Custom Object Record Counts".
ISVapp Feature Update Salesforce App Analytics License Management Application
Knowing where exactly an account stands on its journey is essential. It allows your customer success and onboarding teams to dedicate the right resources at the right time. Furthermore, it is key to understand which accounts need more attention right now.
ISVapp Feature Update ISV and OEM Dashboards Salesforce App Analytics
This month we have overhauled the ISVapp dashboards on both the global and account level. They now include more relevant details right on one page and allow you to dig deeper with a click of a button.
ISVapp Podcast How We Got There
Listen to our CEO Max-Michael Mayer on this month's episode of the »How We Got There« podcast, hosted by the great Mike Davis.
ISVapp Feature Update Feature Analysis Salesforce Managed Package Custom Object CRUD
Data is the foundation for most business applications. That is especially true for those built on the Force.com platform, with its concept of custom objects. Because of that, it is essential for Salesforce ISV and OEM partners to understand precisely how their customers are interacting with those objects. With our latest addition to ISVapp, this became a lot easier and anyone can interpret it.
ISVapp Feature Update Appearance Feature Analysis Salesforce Managed Package
We have added multiple ways to further customize the functionality and appearance of ISVapp. Additionally, you can now configure custom object operation types (Create, Read, Update and Delete) in our Feature Management section.
ISVapp Feature Update License Insights License Management Application Adoption
Understanding license utilization is key for ISV and OEM partners, especially for those that sell Salesforce Experience Cloud (Community) licenses. Learn more about how ISVapp streamlines this process with our June feature update.
ISVapp Feature Update Engagement Metrics Monthly Active Users
In March we added a visual editor that allows you to specify what defines an active user - giving you the ability to fine-tune the engagement metrics without the need to set up your own reporting.
ISVapp Feature Update Slack Integration REST API App Analytics Package Usage Log
In this months release we added a REST API to request raw data files programatically. Additionally, those customers working with Slack, can now access relevant account metrics directly in chat conversations.
ISVapp Feature Update Community Experience Cloud Internal vs. External Users
ISVapp now provides a visualization of app usage segmented by user types: internal vs. external (Community / Experience Cloud users)
ISVapp Feature Update Finance Upselling
Make sure to not miss out on any additional revenue with ISVapp's new finance and upselling feature.
ISVapp Feature Update Salesforce Managed Package
Access data where it matters: ISVapp now fully integrates into your Partner Business Organization.
Listen to this month's episode of the Salesforce Trailblazing Entrepreneurs podcast with Max talking about the Salesforce ISV/OEM ecosystem and the art of raising money.