ISVapp Blog — Articles for Salesforce ISV and OEM partners
News and updates about ISVapp, the Salesforce AppAnalytics API for ISV & OEM partners, Customer Success and Sales topics
In August, the product team added several small but useful improvements to ISVapp. Among them: more export options, current product version support and currency fields.
2023-07-07
How Usage Analytics with ISVapp Improves Your Top and Bottom Line
Customer Success Story
Usage Analytics
Product Insights
ISVapp
Usage analytics data is crucial for businesses as it provides valuable insights into customer behavior and preferences, enabling improvements in marketing, sales strategies, efficiency, and cost reduction, ultimately enhancing both the top and bottom line.
2023-07-01
July Feature Update: Synchronize Engagement Metrics to your PBO
Feature Update
Field Synchronization
PBO
Custom Metrics
In the July release, ISVapp fully automates the synchronization of any engagement-based feature metric with your Partner Business Organization (PBO).
2023-06-15
June Feature Update: Retention Analysis
User Retention
Cohort Analysis
ISVapp Feature Update
Product Management
Retention analysis enables businesses to track customer behavior over time, measure user retention and engagement rates, identify opportunities for improving customer satisfaction and reducing churn. This month, we're rolling out feature-based retention analysis within ISVapp.
2023-04-03
April Feature Update: Salesforce Field Mapping
Custom Fields
Customization
Salesforce Integration
Many Salesforce ISV and OEM partners maintain and access critical account information via custom fields on the Account object. With this months release, it becomes very easy to automatically sync ISVapp feature metrics directly into custom Salesforce fields.
2023-02-02
February Feature Update: Engagement Improvements
Engagement
Monthly Active Users (MAU)
Feature Update
In February we have added a set of useful improvements to the engagement module within ISVapp. The most important addition is the possibility to view the overall engagement across all packages.
2022-12-15
December Feature Update: Device Type Analytics
Device Type Analytics
Mobile vs. Desktop
Tablet
User Device
Salesforce ISV/OEM applications
Todays business applications are often consumed via different end user devices such as mobile phones, tablets or desktop & laptop computers. Salesforce ISV and OEM applications and their managed packages are no exception. That's why ISVapp now supports device type differentiation natively.
The ISVapp REST API allows customers on the the Unlimited Plan to consume ISVapp metrics
in a programmatical way and request raw usage data.
2022-08-31
Feature Update: New Customization Options and User Groups
ISVapp
Feature Update
Customization Options
User Groups
Dashboards
ISV/OEM Operations
ISVapp contains a broad range of reports for different areas of the business like Customer Success, Product Management, Sales and Management. In order to tailor the ISVapp experience to those different functions, we have added additional customization options in the latest ISVapp release.
2022-07-08
Feature Update: License Manager
ISVapp Feature Update
License Management
LMA
ISV/OEM Operations
As a Salesforce ISV or OEM partner, you are used to manage your licenses through the Salesforce License Management Application (LMA). The new License Manager in ISVapp is a natural extension on top of the LMA. It proactively notifies you of any inconsistencies within your license records and allows you to quickly clean things up right in ISVapp.
2022-06-29
Feature Update: Analyze Apex Executions
ISVapp
Feature Update
Apex executions
Feature Management
Managed Package
Apex is the programming language that Salesforce developers love (and sometimes hate). It's specific to the Salesforce platform and at the heart of almost every package. From this month, the ISVapp feature management fully supports Apex Executions.
2022-05-09
Feature Update: Advanced Server Incident Monitoring
ISVapp
Feature Update
Server Incident Monitoring
ISV/OEM Operations
Knowing when server incidents affect the functionality or performance of your Salesforce OEM or ISV product is essential for a healthy relationship to your customers. The new Server Monitoring feature within ISVapp allows you to quickly identify the impact of an incident and provides you with a feed of updates directly from the Salesforce Trust Portal.
2022-03-28
Feature Update: Multiple Health Scores
ISVapp
Feature Update
Health Score
Customer Success
Early Warning
The ISVapp Health Score is an important metric that helps to identify accounts that need immediate attention. This month, we have launched a more flexible way of configuring the Health Score. In addition, customers can now create multiple Health Scores per account.
2022-02-24
Feature Update: Multi-Factor Authentication Reporting
ISVapp
Feature Update
Salesforce App Analytics
Multi-Factor Authentication
MFA
Compliance Security
With the upcoming enforcement of Multi-Factor Authentication (MFA) in all Salesforce organizations, OEM partners have a special interest in ensuring that their customer organizations are compliant. The new MFA Reporting capabilities in ISVapp will help you to achieve this.
2022-01-31
January Feature Update: Advanced User Management
ISVapp
Feature Update
Salesforce App Analytics
User Management
SSO
Administrators already know and love the plug-and-play Salesforce-SSO capabilities of ISVapp. In addition to that, we have now added advanced controls that allow our customers to grant ISVapp-access to users that have no Salesforce user within the company organization.
2021-12-13
December Feature Update: Custom Object Record Counts
ISVapp
Feature Update
Salesforce App Analytics
Custom Objects
Snapshots
Many Salesforce ISV and OEM applications are built around a number of business-critical custom objects. ISVapp allows partners to understand how users interact with those objects via Feature Management and the Object Analyzer. As of this month's release, ISVapp provides additional insights on custom objects via "Custom Object Record Counts".
2021-11-29
November Feature Update: Account Status Override
ISVapp
Feature Update
Salesforce App Analytics
License Management Application
Knowing where exactly an account stands on its journey is essential. It allows your customer success and onboarding teams to dedicate the right resources at the right time. Furthermore, it is key to understand which accounts need more attention right now.
2021-10-25
October Feature Update: Overhauled Dashboards for ISV and OEM partners
ISVapp
Feature Update
ISV and OEM Dashboards
Salesforce App Analytics
This month we have overhauled the ISVapp dashboards on both the global and account level. They now include more relevant details right on one page and allow you to dig deeper with a click of a button.
2021-09-17
ISVapp CEO Max-Michael Mayer on the »How We Got There« podcast
ISVapp
Podcast
How We Got There
Listen to our CEO Max-Michael Mayer on this month's episode of the »How We Got There« podcast, hosted by the great Mike Davis.
2021-08-26
August Feature Update: Operation Counts
ISVapp
Feature Update
Feature Analysis
Salesforce Managed Package
Custom Object
CRUD
Data is the foundation for most business applications. That is especially true for those built on the Force.com platform, with its concept of custom objects. Because of that, it is essential for Salesforce ISV and OEM partners to understand precisely how their customers are interacting with those objects. With our latest addition to ISVapp, this became a lot easier and anyone can interpret it.
2021-07-06
July Feature Update: CRUD Feature Support and App Customizations
ISVapp
Feature Update
Appearance
Feature Analysis
Salesforce Managed Package
We have added multiple ways to further customize the functionality and appearance of ISVapp. Additionally, you can now configure custom object operation types (Create, Read, Update and Delete) in our Feature Management section.
2021-06-01
June Feature Update: License Insights
ISVapp
Feature Update
License Insights
License Management Application
Adoption
Understanding license utilization is key for ISV and OEM partners, especially for those that sell Salesforce Experience Cloud (Community) licenses. Learn more about how ISVapp streamlines this process with our June feature update.
The May update allows ISVapp customers to analyze the feature adoption of their managed ISV and OEM packages.
April brings a highly requested feature: being able to export chart data into common formats such as Microsoft Excel, CSV or PNG.
2021-03-10
March Feature Update: Customizable Rules for Active Users
ISVapp
Feature Update
Engagement Metrics
Monthly Active Users
In March we added a visual editor that allows you to specify what defines an active user - giving you the ability to fine-tune the engagement metrics without the need to set up your own reporting.
2021-02-02
February Feature Update: REST API and Slack Integration
ISVapp
Feature Update
Slack Integration
REST API
App Analytics Package Usage Log
In this months release we added a REST API to request raw data files programatically. Additionally, those customers working with Slack, can now access relevant account metrics directly in chat conversations.
2021-01-18
January Feature Update: External User Visualization
ISVapp
Feature Update
Community
Experience Cloud
Internal vs. External Users
ISVapp now provides a visualization of app usage segmented by user types: internal vs. external (Community / Experience Cloud users)
ISVapp now gives you enhanced insights into your monthly and daily usage.
2020-11-25
November Feature Update: Finance and Upselling Add-On
ISVapp
Feature Update
Finance
Upselling
Make sure to not miss out on any additional revenue with ISVapp's new finance and upselling feature.
Learn all about the newest Salesforce AppAnalytics Winter '21 Release features. We will cover new features and summarize all changes to the AppExchange App Analytics API that powers ISVapp.
2020-10-18
October Feature Update: Full Salesforce Integration
ISVapp
Feature Update
Salesforce Managed Package
Access data where it matters: ISVapp now fully integrates into your Partner Business Organization.
2020-08-27
August Feature Update: Health Score Insights
ISVapp
Feature Update
Health Score Segmentation
August brings a new feature to ISVapp that lets partners segment their customer base by several criteria.
2020-08-26
ISVapp CEO Max-Michael Mayer guest on Salesforce Trailblazing Entrepreneurs Podcast
ISVapp
Podcast
Listen to this month's episode of the Salesforce Trailblazing Entrepreneurs podcast with Max talking about the Salesforce ISV/OEM ecosystem and the art of raising money.