Terms and Privacy
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Privacy Statement - effective as of January 1, 2020
ISVapp (the “company”) is committed to protecting the privacy of individuals who visit the company’s web sites (“visitors”), and individuals who register to use the services as defined below (“customers”). This privacy statement describes ISVapp’s privacy practices in relation to the use of the company’s web sites and the related applications and services offered by ISVapp (the “services”).
Web Sites Covered
This privacy statement covers the information practices of web sites that link to this privacy statement, including: https://www.isvapp.com and https://help.isvapp.com (collectively referred to as “ISVapp’s web sites” or “the company’s web sites”). ISVapp’s web sites may contain links to other web sites. The information practices or the content of such other web sites is governed by the privacy statements of such other web sites. The company encourages you to review the privacy statements of other web sites to understand their information practices.
When expressing an interest in obtaining additional information about the services or registering to use the services, ISVapp requires you to provide the company with personal contact information, such as name, company name, address, phone number, and email address (“required contact information”). When purchasing the services, ISVapp may require you to provide the company with financial qualification and billing information, such as billing name and address, credit card number, and the number of employees within the organization that will be using the services (“billing information”). ISVapp may also ask you to provide additional information, such as company annual revenues, number of employees, or industry (“optional information”). Required contact information, billing information, and optional information about customers are referred to collectively as “data about ISVapp customers”, or in the case of attendees, “data about ISVapp attendees”.
As you navigate the company’s web sites, ISVapp may also collect information through the use of commonly-used information-gathering tools, such as cookies and web beacons (“web site navigational information”). Web site navigational information includes standard information from your web browser (such as browser type and browser language), your internet protocol (“IP”) address, and the actions you take on the company’s web sites (such as the web pages viewed and the links clicked).
Use of Information Collected
The company uses data about ISVapp customers to perform the services requested. For example, if you fill out a “contact” web form, the company will use the information provided to contact you about your interest in the services.
ISVapp uses credit card information solely to check the financial qualifications and collect payment from prospective customers and attendees.
ISVapp uses web site navigational information to operate and improve the company’s web sites. The company may also use web site navigational information alone or in combination with data about ISVapp customers and data about ISVapp attendees to provide personalized information about the company.
Web Site Navigational
Cookies, Web Beacons and IP Addresses
ISVapp uses commonly-used information-gathering tools, such as cookies and web beacons, to collect information as you navigate the company’s web sites (“Web Site Navigational Information”). This section describes the types of web site navigational information used on the company’s web sites and how this information may be used.
The following sets out how ISVapp uses different categories of cookies and your options for managing cookies’ settings.
Type of Cookies Description Required cookies
Required cookies enable you to navigate the company’s web sites and use its features, such as accessing secure areas of the web sites and using ISVapp services.
Because required cookies are essential to operate the company’s web sites and the services, there is no option to opt out of these cookies.
When you visit ISVapp’s web sites, the company collects your internet protocol (“IP”) addresses to track and aggregate non-personal information. For example, ISVapp uses IP addresses to monitor the regions from which customers and visitors navigate the company’s web sites. ISVapp also collects IP addresses from customers whey they log into the services as part of the company’s “Identity Confirmation” and “IP Range Restrictions” security features.
Public Forums, Refer a Friend, and Customer Testimonials
ISVapp may provide bulletin boards, blogs, or chat rooms on the company’s web sites. Any personal information you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. ISVapp is not responsible for the personal information you choose to submit in these forums.
Customers and visitors may elect to use the company’s referral program to inform friends about the company’s web sites. When using the referral program, the company requests the friend’s name and email address. ISVapp will automatically send the friend a one-time email inviting him or her to visit the company’s web sites. ISVapp does not store this information.
ISVapp posts a list of customers and testimonials on the company’s web sites that contain information such as customer names and titles. ISVapp obtains the consent of each customer prior to posting any information on such a list or posting testimonials.
Sharing of Information Collected
ISVapp may share data about ISVapp customers and data about ISVapp attendees with the company’s contracted service providers so that these service providers can provide services on our behalf. ISVapp may also share data about ISVapp customers with the company’s service providers to ensure the quality of information provided. Unless described in this privacy statement, ISVapp does not share, sell, rent, or trade any information with third parties for their promotional purposes.
The Company may share data about ISVapp customers with other companies in order to work with them, including affiliates of the ISVapp corporate group. For example, the company may need to share data about ISVapp customers for customer relationship management purposes.
From time to time, ISVapp may partner with other companies to jointly offer products or services. If you purchase or specifically express interest in a jointly-offered product or service from ISVapp, the company may share data about ISVapp customers collected in connection with your purchase or expression of interest with our joint promotion partner(s). ISVapp does not control our business partners’ use of the data about ISVapp customers we collect, and their use of the information will be in accordance with their own privacy policies. If you do not wish for your information to be shared in this manner, you may opt not to purchase or specifically express interest in a jointly offered product or service.
ISVapp uses a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use billing information except for the sole purpose of credit card processing on the company’s behalf.
ISVapp reserves the right to use or disclose information provided if required by law or if the company reasonably believes that use or disclosure is necessary to protect the company’s rights and/or to comply with a judicial proceeding, court order, or legal process.
International Transfer of Information Collected
To facilitate ISVapp’s global operations, the company may transfer and access data about ISVapp customers and data about ISVapp attendees from around the world, including the United States. This privacy statement shall apply even if ISVapp transfers data about ISVapp customers or data about ISVapp attendees to other countries.
ISVapp offers visitors, customers, and attendees who provide contact information a means to choose how the company uses the information provided. You may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of the company’s marketing emails. Additionally, you may send a request specifying your communications preferences to [email protected]. Customers cannot opt out of receiving transactional emails related to their account with ISVapp or the services.
Correcting and Updating Your Information
Customers may update or change their registration information by editing their user or organization record. To update a user profile, please login to https://www.isvapp.com with your ISVapp username and password and click “Setup.” To update an organization’s information, please login to https://www.isvapp.com with your ISVapp username and password and select “Organization Setup.” To update billing information, please email [email protected]. To discontinue your account and to have information you maintained in the services returned to you, please email [email protected]. Requests to access, change, or delete your information will be handled within 30 days.
ISVapp Customers may electronically submit data or information to the services for hosting and processing purposes (“customer data”). ISVapp will not review, share, distribute, or reference any such customer data except as provided in the ISVapp Master Subscription Agreement, or as may be required by law. In accordance with the ISVapp Master Subscription Agreement, ISVapp may access customer data only for the purpose of providing the services, preventing or addressing service or technical problems, at a customer’s request in connection with customer support matters, or as may be required by law.
ISVapp uses robust security measures to protect customer data from unauthorized access, maintain data accuracy, and help ensure the appropriate use of customer data. When the services are accessed using Internet Explorer version 7.0 or later, Firefox version 2.0 or later, or Safari version 3.0 or later, Secure Socket Layer (SSL) technology protects customer data using both server authentication and data encryption. These technologies help ensure that customer data is safe, secure, and only available to the customer to whom the information belongs and those to whom the customer has granted access. ISVapp also implements an advanced security method based on dynamic data and encoded session identifications, and the company hosts its web sites in a secure server environment that uses firewalls, intrusion detection systems, and other advanced technology to prevent interference or access from outside intruders. ISVapp also offers enhanced security features within the services that permit customers to configure security settings to the level they deem necessary. Customers are responsible for maintaining the security and confidentiality of their ISVapp usernames and passwords.
Because the company uses the services to maintain data about ISVapp customers and data about ISVapp attendees, this information, which is stored in the services, is secured in the same manner as described above for customer data.
Changes to this Privacy Statement
ISVapp reserves the right to change this privacy statement. ISVapp will provide notification of the material changes to this privacy statement through the company’s web sites at least thirty (30) business days prior to the change taking effect.
Questions regarding this privacy statement or the information practices of the company’s web sites should be directed to ISVapp by emailing [email protected].